Refund policy

Last updated: September 24, 2026

Thank you for shopping at keneevi.com, operated by WebZone LLC. We want you to be happy with your purchase — here's how our return process works.

1. 30-Day Satisfaction Window

You may request a return or refund within 30 days of delivery if you're not satisfied with your Kneevi™ Decompression Back Belt.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us at support@keneevi.com within 30 days of delivery with your order number and photos of the issue. We will offer a free replacement or a full refund — no need to ship the item back in most cases, as our fulfillment partner ships from overseas and return shipping is often impractical; we'll confirm the resolution method with you directly.

3. Change of Mind Returns

If you'd like to return an item simply because it wasn't what you expected, contact us within 30 days of delivery. Due to our international fulfillment model, physical returns may not be required — in many cases we can offer a partial refund or replacement without asking you to ship the item back. We'll advise the best option once you reach out.

4. Lost or Undelivered Packages

If tracking shows your package as delivered but you haven't received it, check with neighbors and your local post office first. If unresolved, contact us and we'll investigate and arrange a replacement or refund where appropriate.

If a package is lost in transit (no tracking movement for an extended period, or the carrier confirms loss), contact us and we will send a free replacement or refund.

5. How Refunds Are Processed

Approved refunds are issued to your original payment method within 5–10 business days of approval. You'll receive an email confirmation once processed; your bank or card issuer may take additional time to post it.

6. Order Cancellations

Cancellation requests can only be honored if the order has not yet been submitted to our fulfillment partner. Contact us at support@keneevi.com as soon as possible if you need to cancel.

7. Contact Us

WebZone LLC
2908 North 170th Street, Omaha, Nebraska, 68116, United States
Email: support@keneevi.com
Phone: +1 (413) 255-5036