Shipping policy

Last updated: September 24, 2026

At WebZone LLC (keneevi.com), we work with fulfillment partners to bring you quality products at the best price. Please review our shipping details below.

Order Processing Time

Orders are processed and handed to our shipping partner within 1–3 business days after payment is confirmed.

Shipping Time

We currently ship within the United States only. Delivery typically takes 7–15 business days after processing, depending on your location and customs clearance. Please allow extra time during holidays or peak sales periods.

Total delivery time = processing time + shipping time.

Shipping Cost

We offer free shipping on all orders within the United States, with no minimum purchase required.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Shipping Delays

Because items ship from our fulfillment partner's warehouse, delivery times are estimates and not guaranteed. Delays may occur due to high demand, customs inspection, weather, or carrier issues. We appreciate your patience and will keep you informed of any significant delay.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately at support@keneevi.com if you notice an error, and we'll do our best to update it before the order ships.

Lost or Stolen Packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office first. If unresolved, contact us at support@keneevi.com and we'll help investigate.

Questions?

Reach out to us anytime at support@keneevi.com or +1 (413) 255-5036.